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TOPIC: Opportunity for Engagement on Referral and Consultation processes

Opportunity for Engagement on Referral and Consultation processes 10 months 1 week ago #3379

Hello everyone,

Our forum has been a little quiet during the month of November. However, as the New Year approaches, we have a new opportunity for both clinician and non-clinician engagement relating to experiences with referrals and consultations.

Please see the note below from the consultant team, and share with any colleagues who might be interested:


Canada Health Infoway is undertaking an investigation to understand what challenges patients currently face with accessing specialty care, focusing specifically on the referral process between health providers and the consultation process between health providers prior to a referral.

We would like to speak to health care professionals about their experiences with referral and consult processes, including those who have previously, currently or in the past used or implemented an electronic Referral (eReferral) or electronic Consult (eConsult) tool.

We are hoping to conduct a 1-2 hour in-person interview or office shadowing to better understand success stories, pain points and workarounds professionals have developed to complete different types of referrals and consults.

We are looking to talk to physicians, nurse practitioners, and other health care professionals (e.g., nurses, social workers, medical office managers/assistants) who:

· Work in a busy primary care clinic coordinating many types referrals, or
· Work in specialty areas coordinating referrals and/or consults (e.g., orthopedics, otolaryngology, gastroenterology, psychiatry/mental health, etc.), or
· Have tried a new referral or consult process in the last 2 years, or
· Have lived experiences and perspectives to share regarding the successes and pain points of the referral or consult process

If you are willing to participate or if you personally know anyone who fits the above criteria, we'd like to ask you to fill out this short survey to qualify: https://deloitte-infoway.typeform.com/to/aIPn6G

The survey contains 10 questions, and will take 5 minutes to complete. The Deloitte team will review all survey responses and conduct additional screening to select participants that offer a diverse mix of perspectives based on known differences in experiences that influence adoption of referral and consult processes.

Participants selected to participate in the in-person interview will be remunerated for their time with a $200 Visa prepaid gift card.

If you have questions or concerns, please feel free to reply or email Hao at hyi [ at ] deloitte.ca.

Thank you!
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